Shipping Policy

Effective Date: [11/12/2024]

At Skornthorn ("we," "us," or "our"), we aim to ensure a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our website https://skornthorn.com ("the Site"). By placing an order with us, you agree to the terms outlined below.

Shipping Methods and Costs

  • We offer a variety of shipping options, including standard, expedited, and express shipping.
  • Shipping costs will vary based on your location, selected shipping method, and the size and weight of your order. Detailed shipping charges will be calculated and displayed during checkout.

Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–4 business days.
  • Express Shipping: Estimated delivery within 1–2 business days.
  • Delivery times are estimates and may vary due to factors beyond our control, such as weather, carrier delays, or customs processing.

International Shipping

  • We offer international shipping to select countries.
  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
  • Delivery times for international orders vary based on the destination and customs clearance.

Order Tracking

  • Once your order has been shipped, we will provide you with a tracking number via email.
  • You can use this tracking number to monitor the status of your shipment on the carrier's website.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.
  • Some products may have shipping restrictions due to size, weight, or local regulations. These will be noted on the product page.

Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us immediately at contact@skornthorn.com.
  • We will work with the carrier to resolve the issue and provide a replacement or refund as necessary.

Changes to Shipping Information

  • If you need to update your shipping address or other details after placing an order, please contact us at contact@skornthorn.com within 24 hours of placing the order.
  • Changes may not be possible if the order has already been shipped.

Questions or Concerns

For any questions regarding shipping, please reach out to our customer service team at contact@skornthorn.com.

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with the updated "Effective Date."